Refund Policy
At Studio Bellas, every item is made to order with love and attention to detail. Because our items are personalised and custom-made just for you, we have specific guidelines regarding returns, refunds, and cancellations.
Please read our policy carefully before placing your order.
​
Custom & Personalised Items
Due to the custom nature of our products, we do not offer refunds, returns, or exchanges on personalised or customised items unless they arrive damaged, faulty, or incorrect.
Please double-check all spelling, names, design details, and options carefully before completing checkout.
​
Cancellations & Order Changes
Production on custom items often begins quickly. We cannot accept cancellations or changes once production on your order has started. Please ensure all order details are correct at checkout.
​
Damaged, Faulty, or Incorrect Items
We want you to love your purchase! If there is an issue with your order, please inspect your delivery as soon as it arrives and follow these steps:
-
Contact Us Immediately: Email us within 7 days of receiving your delivery at shop@studiobellas.co.uk.
-
Provide Details: Include your order number, a brief description of the issue, and clear photos showing the damage or fault.
Note: We will review your request promptly and arrange for a replacement or a refund in accordance with the UK Consumer Rights Act 2015.
Exceptions & Non-Returnable Items
The following items cannot be returned or refunded:
-
Personalised or customised items (unless faulty or damaged)
-
Sale or clearance items
-
Gift cards
Contact Us
If you have any questions about your order or our refund policy, please don't hesitate to reach out:
​
LAST UPDATED - 04 February 2026